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Term & Payment

How to Book Tours & Transfers Online

Booking online is a straightforward process:

The 4 Steps to Booking

  1. Pick Your Favorite Tour:

    • Choose a land or sea tour in Phuket, Phang Nga, or Krabi.

    • Group tours can be booked and paid for online.

    • Private tours require you to fill out a form so they can contact you for tailor-made arrangements.

  2. Fill Out the Booking Form:

    • Enter your personal details and location.

    • If you don’t know your hotel/villa yet, you can leave it blank and inform us a few days in advance for a smooth pick-up.

  3. Pay Online:

    • Use their secure payment gateway which accepts PayPal.

    • If you cannot pay online, you must contact us to work out an alternative.

  4. Receive Your Voucher:

    • A tour voucher will be emailed to you within 24 hours (or by 21:00 if the tour is the next day).

    • Check your email and contact them immediately if you don’t receive it.

    • You can show the voucher on your phone (no need to print).

    • Important: You must carry enough cash to pay for the remaining balance on the tour.

Payment Alternatives (To Pay the Full Amount)

If you are not paying online with PayPal via the gateway, you have four alternatives:

Method Details
1. Bank Transfer / Wise Bank: Siam Commercial Bank, Branch: Central Festival Phuket, Name: Mr. Preecha Samakkit, Acc.No: 817-2193-193
2. Western Union Receiver: Mr. Preecha Samakkit
3. PayPal Account: kot20@hotmail.com

After making a payment through an alternative method, you must confirm it by emailing the slip to info@mrkotphukettour.com or Faxing a copy of the payment slip to WhatsApp/Line +66(898740285 (with your name written on the slip).

Face-to-Face Booking

  • If you are already staying in Phuket and are looking to book, the company staff can meet you face-to-face at your hotel for booking and payment.

Terms & Conditions

Definitions

  • Customer is the body who has booked and paid for the tour via Travel with me (www.mrkotphukettour.com).
  • Tour agent is Travel with me (www.mrkotphukettour.com) who is the middleman between the customer and the tour operator. The tour agent has the moral responsibility towards the customer.
  • Tour operator is the body who is responsible for the tour and who is organizing and operating the tour. The tour operator has the legal responsibility towards the customer.

Cancellation & Refund Policy Summary

Tour Type Cancellation Deadline Refund Amount
Standard Tours (Day trips, Activities, Airport Transfer) Latest two business days before the tour. 90% of the purchase price (10% retained for handling costs).
Exceptional Tours (Holiday packages, John Gray Canoe, Elephant Sanctuary, Similan/Surin Islands, Speedboat/Fishing Charters) Latest 7 days before the tour by 18:00. 90% of the purchase price (10% retained for handling costs).

  • All cancellations must be made by e-mail.

Full Refund Exceptions (100%)

A full refund is applicable in the following situations:

  • Tour Operator Cancellation: If the tour operator cancels the tour, you will be offered a 100% refund or rebooking on another day.

  • Bad Weather: If the tour operator cancels due to unstable weather conditions, you will be rebooked to a different date or refunded in full.

  • Unexpected Sickness/Injury: Full refund with a doctor’s statement confirming you or your companions were too sick to travel.

  • Death in the Family: Full refund in case of death of any of the tour members or their families.

No Show” Policy

  • If the customer is not present for pick-up at the specified time/place or chooses not to go, no refund is applicable for any reason (including medical reasons). Claims must be submitted to the customer’s travel insurance.

  • If the tour operator fails to pick up the customer, the customer (or the hotel reception) must call the hotline (+66(0)898740285) 15 minutes after the specified pick-up time. Failure to make this phone call means no refund will be applicable if the tour operator claims they were present. E-mail or other communication is strictly not accepted in this case.

Tour Agent Disclaimers

  • Operator Change: The agent reserves the right to book a similar tour with a different tour operator if the original one is fully booked, even if the program is slightly different.

  • Inappropriate Conduct: The agent reserves the right to cancel a tour and issue a full refund if the customer acts inappropriately or abusively to staff/service.

  • Fraudulent Refunds: No refund will be offered to anyone attempting to obtain a refund in a fraudulent manner.